Refund policy

Return & Refund Policy

We accept returns in accordance with applicable UK consumer rights. If you wish to cancel or return an order, please contact us before sending anything back. We will provide the appropriate return instructions for your specific order.

Damaged, defective or incorrect items:
If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible and provide photos or videos showing the issue. We will review the case and arrange an appropriate solution, which may include a replacement or refund.

Change of mind:
If you change your mind about your purchase, you may have the right to cancel your order under applicable UK consumer law. Please contact us before returning the item so we can provide the correct return instructions.

Return address:
Please do not send any item to an address without receiving return instructions from us first. Return addresses may vary depending on the product and order. Once your return is approved, we will provide the appropriate return address.

Refunds:
Once your return or refund request has been approved, we will process the refund to your original payment method in accordance with applicable law and our payment provider’s processing times.

Contact:
For return or refund requests, please contact us using the contact information provided on our Contact Us page.